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Shipping Policy

Shipping Policy:

  1. Processing Time: We strive to process and ship all orders within 1-2 business days (excluding weekends and holidays). However, during peak seasons or special promotions, there might be a slight delay in processing times, but we will do our best to keep you informed.

  2. Shipping Methods: We offer various shipping methods to cater to your needs:

    • Standard Shipping: Estimated delivery within 5-7 business days.

    • Expedited Shipping: Estimated delivery within 2-3 business days.

    • International Shipping: Estimated delivery times vary based on the destination, but typically range from 7-14 business days.

  3. Shipping Rates: Shipping rates are calculated at checkout and are based on the weight and destination of your order. We may offer free shipping promotions from time to time, which will be clearly indicated on our website.

  4. Order Tracking: Once your order is shipped, you will receive a shipping confirmation email containing a tracking number. You can use this number to track the status of your shipment on our website or the carrier's tracking portal.

  5. Shipping Locations: We currently ship to addresses within the United States and select international destinations. Please check our website for the most up-to-date list of countries we ship to.

  6. Undeliverable Packages: If a package is returned to us as undeliverable due to an incorrect or incomplete address provided by the customer, we will contact you to arrange reshipment. Additional shipping charges may apply.

  7. Customs and Duties (International Orders): For international orders, customs fees, taxes, and import duties may apply and are the responsibility of the customer. NaturelleGrow is not responsible for these additional charges.

Return Policy:

  1. Satisfaction Guarantee: We take pride in the quality of our products and want you to be completely satisfied with your purchase. If, for any reason, you are not satisfied with your order, please contact us within 30 days of receiving your products for assistance.

  2. Eligibility for Returns: To be eligible for a return, the product must be in its original condition, unused, and in its original packaging. We cannot accept returns of products that have been significantly used or are not in resalable condition.

  3. Return Process: To initiate a return, please contact our customer support team at [insert email/phone number]. Our team will guide you through the return process and provide you with a return shipping label, if applicable.

  4. Refunds and Exchanges: Once we receive and inspect the returned items, we will process your refund or exchange. Refunds will be issued to the original payment method within 5-7 business days. If you opt for an exchange, we will ship the replacement product as soon as possible.

  5. Return Shipping Costs: Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part or a defective product.

  6. Damaged or Defective Items: If you receive a damaged or defective product, please contact us immediately with a photo of the item. We will gladly replace the item at no additional cost to you.

Note: This shipping and return policy is subject to change without prior notice. For the most up-to-date information, please refer to our official website. If you have any questions or concerns, don't hesitate to contact our customer support team. Your satisfaction is our top priority!

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