Return Policy

Last Updated: March 2020

Online Refund And Replacement Policy

Our goal is to ensure our consumers are happy with our products and service. We offer a money back guarantee or replacement of equal or lesser value on products purchased through our website. A refund or replacement may be requested within 10 days from the date of purchase and will be administered based on original form of payment. Please allow 7-14 business days for refunds to process from date of request, reliant upon your banking institution. And, allow up to 7-10 business days to receive a replacement, contingent upon standard mail delivery to your geographical location. Website sales, refunds and replacement shipments are limited to the domestic United States.

Refund or replacement guidelines

To receive a refund or replacement, we would like to know about your experience. Please call our Consumer Care Department between 8:30am – 6:00pm, toll free number at: (888) 779-7471, and have your order confirmation number available.
Or, email your name, order confirmation number, date of purchase, phone number and detailed reason for your request to: care@houseofcheatham.com and a Consumer Care representative will contact you within 24 hours of receipt of your email.

Damage policy

We take great care in helping to ensure that your order is properly packed and shipped. Once shipped, the carrier is responsible for making sure it is not damaged in transit. While we are not responsible for items damaged in transit, your satisfaction is important. Should the contents of your package arrive damaged, we can provide you with a free replacement. In order to get a replacement, you must follow the instructions in the REFUND OR REPLACEMENT POLICY and GUIDELINES and email a photo of the damaged shipping package and damaged item(s).

Returns & refunds for purchases made through other websites or retailers:

We appreciate your patronage of our retail partners. For purchases made outside of our website through any of our retail partners, either online or at a store, you must contact them for refunds or returns. Please reference their website or customer service department for their return policy. If you have trouble making a return to a retailer, please contact us at: (888) 779-7471, for assistance.